Before care
Confirm eligibility, benefit requirements, authorization expectations and the appropriate GRH case contact.
- Eligibility direction
- Authorization coordination
- Planned-care review
For hospitals, clinics, physicians and pharmacies
Provider support that keeps care and claims moving.
GRH gives provider teams a clear path for eligibility, authorizations, case coordination, documentation and claim follow-up.
Eligibility guidanceConfirm the case and next step
Case coordinationReach the team managing the member
Claims supportUnderstand documents and status needs
Network participationExplore a relationship with GRH
A practical provider experience
The information you need at each stage of care.
International cases often involve several organizations. GRH helps reduce uncertainty by coordinating the administrative and clinical handoffs.
During care
Keep clinical updates, treatment plans and material changes connected to the payer and case team.
- Clinical communication
- Length-of-stay updates
- Complex case escalation
After care
Submit complete documentation and receive guidance on claim status or additional information needs.
- Billing guidance
- Document follow-up
- Claim-status support
Join the GRH provider network
Build a direct relationship for international patients.
We work with qualified hospitals, clinics, physicians, diagnostic centers and pharmacies in the United States and international markets.
- Dedicated provider-relations contact
- Clear case and authorization communication
- International patient coordination
- Defined billing and documentation expectations
Information typically requested
Network review varies by provider type and market. The process may include:
- Licensure and accreditation details
- Clinical specialties and service locations
- Billing and administrative contacts
- Language and international-patient capabilities
- Commercial and contracting information
Network participation is subject to review, credentialing and mutual agreement.
Provider support
Start with the reason you are contacting us.
A
Active patient or authorization
Include the member name, case reference if available, provider and requested service when contacting the case team.
B
Claim or document question
Have the provider name, patient, service date and claim or invoice reference available for faster routing.
C
Network participation
Tell us your organization type, specialties, locations and international-patient capabilities.
Working with GRH
Strong provider relationships support better outcomes.
Our goal is a predictable, professional workflow that respects the provider’s role while protecting the member and the health plan.
Provider Services
Need help with an active case?
Contact our team with the member and provider information needed to route your request.
support@gr.health →+1 888 468 5767 →Frequently asked questions
Provider essentials.
How do I verify a member or authorization?
Contact Provider Services using the information on the member documentation or the details below. Please have the member, provider and planned service information available.
Where do I send a claim?
Submission instructions can vary by plan and case. Use the instructions supplied with the authorization or contact Provider Services before sending protected health information.
How can I request claim status?
Contact the assigned case or claims team with the provider, member, service date and claim reference so the request can be routed correctly.
How do I join the network?
Send a network-participation request through our contact page. The Provider Relations team will review your market, services and fit with current network needs.
Connect with Provider Services.
Choose active case support, claims guidance or network participation when you contact us.